Refund & Refill Policy

We want to make sure every order is delivered as expected. If something goes wrong with your order, please contact our support team before opening a payment dispute so we have an opportunity to review the issue and make it right.

All sales are final

Our services are digital goods that are delivered electronically and cannot be returned. By completing checkout, you acknowledge and agree that your purchase is non-refundable once processing or delivery has begun, except where a refund is approved under this policy or required by applicable law.

Because our services may begin processing immediately after purchase, cancellation is generally not available once an order has entered processing.

Refills

Some services may include a refill option if the delivered results decrease or are removed within the applicable refill period. Refill eligibility depends on the specific service purchased.

Eligible orders can be submitted through our Refill page within the refill window shown for that order. Refill limits and eligibility may vary by service.

A refill is not a new order and does not restart or extend the original refill period unless otherwise stated on the order's tracking page.

Delivery issues

If you experience a technical issue, did not receive your order, or believe there was an error on our end, please contact our support team within 7 days of placing your order.

We will review the order and available delivery records and work to resolve legitimate delivery issues fairly. Depending on the circumstances, we may provide a refill, replacement delivery, partial refund, or other appropriate resolution at our discretion.

When refunds may be issued

Refunds are generally only considered when we are unable to complete an order due to an issue on our end and a suitable replacement or refill is not possible.

A refund may not be available when an order has been successfully delivered, when incorrect or invalid information was submitted by the customer, or when the issue is caused by restrictions, changes, or actions taken by a third-party platform.

Refund decisions are based on the individual circumstances of the order and the service purchased.

Orders submitted with incorrect information

Customers are responsible for providing accurate profile links, usernames, post links, and other order information. We are not responsible for orders delivered to an incorrect or invalid destination provided by the customer.

Please double-check all order information before completing checkout.

Before disputing a charge

If you have an issue with an order or payment, please contact our support team first. Most issues can be reviewed and resolved more quickly through support than through a bank or payment-provider dispute.

Opening a payment dispute does not automatically qualify an order for a refund and may result in your account being temporarily restricted while the dispute is reviewed.

Chargebacks and payment disputes

If you believe a payment was unauthorized or genuinely incorrect, you have the right to contact your payment provider. However, intentionally submitting a false or abusive chargeback instead of contacting support may be considered a violation of our Terms of Service.

If a payment dispute is opened, we may provide relevant transaction records to the payment processor or financial institution handling the dispute. This may include order information, IP address, device information, timestamps, records showing acceptance of our policies, and available proof of delivery.

Accounts found to be engaging in fraudulent or abusive payment disputes may be permanently suspended or banned from using our services.

How to request help

To request a refund review, refill, or assistance with a delivery issue, contact our support team within 7 days of placing your order. Please include your order information and a description of the issue so we can review it as quickly as possible.